INTER-CITY ROUTES RULES
1. General provisions
1.1. The Regulations of Passenger and Luggage Transportation by Road, hereinafter referred to as the “Regulations”, provide for the obligations, rights and liability of road transport businesses using motor vehicles for passenger transportation, hereinafter referred to as the “Carriers”, and users of motor vehicles, hereinafter referred to as the “Passengers”.
2. Sale and return of tickets
2.1. Documents that give the right to ride and carry luggage, are numbered tickets. Each passenger is obliged to have a ticket, except those passengers which are granted the right of free transportation by the laws. A ticket is valid for the date and the trip to which it has been sold. A passenger is obliged to keep a ticket until the end of the trip and shall present it to the crew or a ticket inspector at their request.
2.2. Tickets to all long-distance trips of the same date are sold at ticket offices of the initial bus depots of the bus routes from the moment of opening. The number of tickets sold to passengers is not limited, however it should not exceed the standard space norms of the vehicle provided for by the specifications of the vehicle. Sale of tickets shall be stopped 10 minutes before the scheduled departure time.
2.3. If a passenger refuses to buy a ticket he/she shall be disembarked at the nearest bus-stop of any type.
2.4. Advance sale of tickets and booking of tickets for long-distance trips should be organized at bus-depots/stations or stand-alone ticket offices. Passengers shall pay an additional standard charge for this service.
2.5. Advance sale of single and return tickets and booking of such tickets is started at least 7 calendar days before departure date and is ended on the eve of the departure.
2.6. If the customer fails to collect tickets: in the case of advance booking – within 48 hours, in the case of booking on the day of departure – at least 1 hour before the departure, the booking shall be cancelled and the tickets will be sold on general conditions.
2.7. A passenger has the right to return the passenger’s and luggage tickets to the ticket office before departure of the bus and get back all the money paid for the above tickets inclusive of the surcharge for the advance sale of tickets, in the following cases:
2.7.1. When a bus trip is cancelled or departure of the bus is delayed; if a passenger wishes to go by another trip, when vacant seats are available a ticket will be sold to the passenger out of turn except for the trips to which sale of tickets has been cancelled in accordance with the standard procedure;
2.7.2. When a passenger that has bought a ticket for an upholstered bus specifying the seat, is offered a seat on an ordinary bus and the passenger agrees to ride on that bus, the difference of the ticket prices will be returned to the passenger;
2.7.3. When a passenger has not received a seat specified in the ticket or any other seat.
2.8. When a passenger returns passenger’s and luggage tickets for a long-distance trip a ticket office of the bus depot is obliged to return the money to the passenger in general order:
2.8.1. if the passenger applies for refund of the money not later than two hours before a scheduled departure – the refunded sum will be equal to the price of the ticket less a surcharge for advance ticket sale;
2.8.2. if the passenger applies for refund of the money less than two hours but not less than 10 minutes before a scheduled departure – the refunded sum will be equal to the price of the ticket less a surcharge for advance ticket sale and less 15% of the ticket price.
2.9. In the cases specified in items 6.8 and 6.9 of the Regulations the money shall be repaid to the passenger at the bus depot where the ticket had been sold.
2.10. After departure of the bus the money for unused tickets will not be returned except for the cases of illness or casualty. In those cases, after presenting official justificatory documents, the carrier shall return, not later than within three days, 75% of the ticket price less a surcharge for advance ticket sale.
2.11. If a passenger or luggage cannot be transported to the place of destination due to impassable road, heavy meteorological conditions or other causes beyond the carrier’s control, the bus conductor shall repay the passenger the amount of money paid for transportation of the passenger and luggage from the location where the trip was cancelled to the place of destination.
If the motor vehicle and the passenger have to return to the initial bus depot due to above-mentioned causes, the ticket office or the bus conductor shall repay the passenger the total price payable for transportation of the passenger and the luggage.
3. Boarding, transportation and disembarking of passengers
3.1. Boarding of passengers at the departure platforms of the initial bus depots of shuttle routes begins not later than10 minutes before the scheduled departure time. Departure of the vehicle may be delayed for 5 minutes at the maximum in the cases where tickets should be sold for a larger number of passengers in the vehicle.
3.2. Passengers shall be boarded and disembarked at scheduled bus-stops.
3.4. Transportation of drunken passengers, wearing dirty clothes, carrying luggage that is banned for transportation, smoking in the passenger’s saloon and disturbing the comfort of other passengers is banned. The crew or the bus conductor has the right to disembark such passengers at the nearest bus-stop of any type.
4. Rights and obligations of the crew
4.1. The crew has the right:
4.1.1. To disembark passengers if they refuse to pay for the trip;
4.1.2. To refuse to board or to disembark drunken passengers, wearing dirty clothes, carrying luggage that is banned for transportation or otherwise violating the Regulations, at the nearest bus-stop of any type;
4.2. The crew is under the obligation:
4.2.1. To ensure safe transportation of passengers and luggage;
4.2.2. To have the crew’s documents during the trip;
4.2.3. To follow valid routes and traffic schedules.
5. Rights and obligations of a passenger
5.1. A passenger has the right:
5.1.1. To occupy a seat specified in the ticket;
5.1.2. To carry or send free of charge luggage in accordance with item 11.1 of the Regulations;
5.1.3. To travel free of charge, to transport a child free of charge and to use other transportation privileges in accordance with item 10.1 of the Regulations;
5.1.4. Not to pay a surcharge for the ticket price, to receive a difference or a compensation for the ticket price in the cases specified in Section 6 of the Regulations;
5.1.5. To return the ticket and get back the money paid for the ticket or part thereof in the cases specified in Section 6 of the Regulations.
5.2. A passenger is under the obligation:
5.2.1. To buy a ticket;
5.2.2. To keep the ticket and the luggage receipt (ticket) to the end of the trip, to present them to the crew or an inspector at their request;
5.2.3. To follow the order established by the Regulations.
6. Privileges for passengers
6.1. Groups of persons established by the Law of the Republic of Lithuania On Privileges of Travelling by Passenger Transport and Procedure of Compensation for Expenses of Travelling by Passenger Transport of Certain Categories of Officers, Employees and Other Persons shall travel by local and long-distance shuttle busses on favourable conditions on presentation of documents certifying such right, or shall use the privilege established by resolutions of the Government of the Republic of Lithuania.
6.2. The right of priority to use services at bus depots and on board the public transport vehicles is granted disabled persons, passengers with preteen children and pregnant women.
6.3. A conductor in a long-distance vehicle may offer passengers with tickets specifying no sitting accommodation, to give their places to disabled persons, passengers with preteen children, pregnant women and pensioners.
The crew of a long-distance bus is obliged to stop the vehicle and disembark disabled persons, passengers with preteen children, pregnant women and pensioners at their request at any bus-stop of any type.
6.4. Privileges for passengers applicable on the territory of the Republic of Lithuania shall be null and void on international regular public transport routes.
7. Luggage transportation and safekeeping
7.1. Each passenger has the right to carry free of charge one hand luggage of the maximum dimensions of 60x40x20 cm or of the total maximum dimensions of 120 cm in the passenger cabin.
A luggage of the maximum dimensions of 100x50x30 cm or of the total maximum dimensions of 180 cm can be additionally transported for extra charge in vehicles equipped with luggage compartments. A passenger can carry yet another luggage or a luggage of larger overall dimensions than mentioned above, in the cases only where a free space is left in the luggage compartment after the end of the passenger boarding.
Drivers shall load the luggage into the luggage compartment of a vehicle and shall hand out the same to the passengers, whereas the luggage intended for transportation apart from the passengers shall be collected by the drivers from, and handed over to the left-luggage offices of bus depots upon arrival to the place of destination.
7.2. A luggage of the maximum dimensions of 100x50x30 cm or of the total maximum dimensions of 180 cm will be accepted for safekeeping at the left-luggage offices of bus depots for a charge regardless of the fact whether or not the passenger has bus travelling documents.
A charge for transporting and safekeeping of luggage shall be taken separately for each item by issuing the passenger with a luggage ticket/receipt.
7.3. A passenger has the right to evaluate the luggage carried in the luggage compartment or handed over to the left-luggage office of the bus depot. An evaluation fee shall be paid in the amount established by the carrier – owner of the bus depot. Failing to fix the luggage evaluation charge the luggage with evaluation shall not be accepted.
7.4. The luggage accepted for transportation and safekeeping shall be properly packed with the exception of the luggage that needs no packing.
7.5. Inflammable, explosive, malodorous, mordant materials, compressed or liquid gas with the exception of gas in portable gas cylinders, sharp, cutting objects, unwrapped or unsheathed firearms, things that may smear upholstery of the vehicle or passengers’ clothes, cumbersome luggage obstructing the passage, animals without a container are banned from transporting by passenger transport and safekeeping at left-luggage offices of bus depots.
7.6. Luggage shall be kept at bus depots:
7.7. Luggage shall be kept at bus depots:
8. Lost and found property
8.1. Things lost and found on the territory of a bus depot or inside a vehicle shall be handed over to the left-luggage office of this or terminal bus depot/station or another place at the bus depot, established and well-known to the personnel of the carrier and passengers.
8.2. Items among the left and found property:
8.2.1. Foodstuffs shall be disposed of within 10 days, malodorous products – immediately;
8.2.2. Personal documents, weapons, ammunition and explosives shall be immediately handed over to the police;
8.2.3. Cash shall be handed over to the carrier’s cash department not later than the next day;
8.2.4. Foreign currency, valuables, securities shall be handed over to the carrier’s cash department not later than the next working day where they will be kept for 90 days; thereafter the currency will be transferred to the state budget, whereas the valuables and securities will be sold in accordance with the statutory procedure and the obtained money will be transferred to the state budget.
8.3. If not reclaimed within one month the lost and found property, as ownerless, will be used at the discretion of the carrier.
8.4. Safekeeping of lost and found property shall be charged for at the time of collection at the same valid rates as for luggage safekeeping, and the owner shall sign in the lost and found property register.
9. Inspection of carriers, crews and passengers
9.1. If official inspectors establish a fact of violation of the Regulations on the part of passengers which involves administrative liability, the inspectors will impose a fine on the passenger or draw up a report on administrative offence. In the mean time the passengers that were riding or carrying luggage on public transportation without a ticket will be obliged to acquire tickets which the inspectors will seize, and if a passenger declares that he/she needs that ticket that inspectors will issue a certificate of ticket seizure. Passengers riding on a bus in dirty clothes or carrying luggage banned for transportation shall be disembarked at the nearest bus-stop of any type.14.7. Official inspectors will seize invalid or forged tickets and documents that do not entitle a passenger to ride on a public transportation on favourable conditions and will forward them to the company or institution that had issued them. Such passengers will be subject to penalties provided for in the Administrative Offence Code of the Republic of Lithuania.14.8. Official inspectors are entitled to bring to the police the passengers that had been riding without a ticket, which have refused to acquire tickets and to pay fine on the spot, or do not have documents confirming their identity and there are no witnesses able to provide information about those passengers, which information is necessary for drawing up an administrative offence protocol.
10. Responsibility of passengers
10.1. Passengers shall be liable in accordance with the Administrative Offence Code of the Republic of Lithuania for violation of the Regulations and are subject to penalty of the established amount. Payment of a fine does not release the passenger from payment for riding and carrying luggage on public transportation.16.3. If a passenger without a ticket refuses to buy a ticket and to pay a standard fine, and does not present his/her personal identity document to official inspectors, such a passenger shall be disembarked at the nearest bus-stop of any type, and if the passenger refuses to disembark the latter shall be brought to the police for personal identification and drawing up an administrative offence protocol.16.4. Persons guilty of damage or destruction of equipment of bus depots, bus-stops and vehicles shall be responsible in accordance with the laws.