RULES FOR THE CARRIAGE OF PASSENGERS AND LUGGAGE ON INTERNATIONAL ROUTES
1.1. On the front of a bus operating on an international route, there is a sign indicating the names of the minor and major intermediate stops.
1.2. The passenger must arrive at the departure point of the bus at least 15 minutes before the departure time indicated on the ticket.
1.3. Upon arrival at the departure point, the passenger must register his/her ticket with the travel attendant or driver responsible for ticket sales on the bus. At the time of check-in, the passenger shall be given his/her seat on the bus and shall check in his/her luggage and shall be given a luggage tag. At the start of each journey, the passenger shall be given a voucher valid for the journey. The passenger must keep the remaining vouchers and luggage tags until the end of the journey and show them to the crew or to the person in control on request. Only staff may detach the vouchers from the ticket.
1.4 Rights, obligations and liabilities of the carrier:
1.4.1. The Carrier shall operate international routes in accordance with the timetables in force. Timetables, fares, discounts, etc. are subject to change, but tickets shall always contain the current details. The company shall not be liable for possible deviations from the official timetables due to national border crossing procedures, natural, road or other conditions beyond its control.
1.4.2. Bus stops are located in public areas and may be relocated by order of the authorities. Before each journey, the passenger must check the departure or arrival points of the bus.
1.4.3 The Company shall be responsible for the safety of the passenger and of the luggage carried in the luggage compartment and marked with luggage tags from the moment of boarding the bus until the moment of disembarkation, except in cases where the loss is due to the passenger’s own fault, or to the specifics of his/her luggage or of the packaging of the luggage. The security of luggage shall be guaranteed for a certain amount of money, which shall be set out in the partners’ route parity agreements.
1.5 Rights, duties and responsibilities of passengers on bus and coach services.1.5.1 Passengers are responsible for all personal travel documents and their compliance with government formalities. If a passenger has a problem with government officials regarding individual visas, travel documents, insurance, money, personal belongings, etc., the bus crew has the right to leave the passenger at the border crossing point or to act in accordance with the requirements of the officials of that country. In this case, the passenger will not receive a refund of the ticket price. Passengers can find out about travel formalities at the embassies or representations of the countries through which the route passes. If desired, the passenger can obtain information on the countries crossed by the chosen route from the agency where the ticket is purchased.
1.5.2. Minors shall be transported in accordance with the “Procedure for Temporary Departure of a Child to Foreign Countries” approved by the Government of the Republic of Lithuania.
1.5.3. The passenger shall be liable for any damage caused by him/her or his/her belongings to other persons, their belongings and the bus.
1.5.4. The bus crew or the company shall not be liable for easily breakable or breakable, fragile or other easily damaged objects. When preparing to carry such items, the passenger must bear in mind that luggage is stowed in the luggage compartment of the bus in several layers, with one luggage on top of another. It is the passenger’s responsibility to ensure that the packaging of his/her luggage is in accordance with the conditions for such transport in the luggage compartment of the bus.
1.5.5 Smoking, intoxicating liquor, noise, tape recorders, radios, musical and other sound instruments are prohibited on board. Intoxicated persons shall not be allowed on board the bus for the route. Passengers who do not comply with the rules of carriage and the norms of behaviour in public places shall be warned once. Repeated offenders shall be dropped off at the nearest bus stop or at a public order authority. This event shall be recorded by means of a disembarkation report signed by members of the bus crew and witnesses.
1.6 Use of telephone:
1.6.1. With the permission of the bus crew, a passenger may use the mobile phone assigned to the bus.
1.6.2. The passenger must pay a fixed fee for the use of the telephone to the tour attendant or to the responsible crew member. The duration of the call and the amount paid shall be entered in the logbook.
1.6.3. Children under 14 years of age must be accompanied by an adult.
2.1 The documents entitling to travel on the route and to carry the quantity of baggage specified in these Regulations shall be numbered nominal tickets. As the ticket is a named ticket, it cannot be used by another person for the journey.
2.2 One ticket entitles one passenger (whose name appears on the ticket) to one seat on the bus.
2.3 The ticket must state the name of the passenger, the stations of departure and destination, the date and time of departure, the fare, the discount applied and the reason for it, and the contact telephone number of the passenger. The fare must be in accordance with the approved tariffs and their rules of application. The ticket shall be valid only for the date, time and journey for which it is sold.
2.4. A ticket shall consist of several vouchers, each with its own specific purpose:
(a) 1 voucher is valid for one-way travel. It is taken from the passenger on departure from the departure stop.
(b) Coupon 2 is valid for the return journey. It is taken from the passenger on departure for the return journey.
c) The PASSENGER voucher shall be retained by the passenger after the sale of the ticket, during and after the journey. It shall not be valid for the journey, but shall be kept by the passenger throughout the journey and even after the journey. If the passenger submits a request or claim to the company in relation to a specific journey, he/she must enclose with his/her request the TRAVEL voucher, which is a document indicating where and on which route the ticket was sold.
2.5. The ticket may be sold:
2.5.1. for a one-way trip with a specific date.
2.5.2. for a return journey with specific dates.
2.5.3. For a return journey with a specific outward date and an open return date.
2.6. A ticket with an open return date is valid for 6 months from the date of departure. The ticket shall be valid up to and including the date stated on the ticket.
2.7. An open return ticket without additional registration does not guarantee a seat on the return journey. If you have an open-dated return ticket, you must reserve your seat on the return bus in advance. This may incur a reservation fee.
2.8. A ticket with corrected details (i.e. corrected name and surname of the passenger, ticket number, price, discount and itinerary) is invalid.
2.9. The departure date of a ticket sold may be changed five times.
2.9.1. Changes to the departure date may only be made up to the departure date specified at the time of sale.
2.9.2. Changes can only be made to a specific time of departure.
2.9.3. Changing the departure date does not change the validity of the ticket.
2.9.4. Date changes or open date reservations for a specific travel date must be indicated on the ticket and stamped by the agency making the change and reservation.
2.9.5. On the Lviv and Kiev routes, date changes may be made up to 24 hours before the time of departure specified in the ticket.
2.10. Tickets sold during promotions and other tickets sold at an exceptionally low price are subject to refund and date change restrictions.
2.11. Tickets may be booked in advance up to 3 months before departure.
2.11.1. If booked between 90 and 7 days before departure, the ticket must be redeemed no later than two days after the date of booking.
2.11.2. Less than 7 days before the departure date, the ticket can only be sold.
2.12. When selling tickets for a connecting journey, several tickets shall be sold, depending on the routes the passenger will take to the final destination. Each ticket is for one route only, i.e. the passenger must have a separate ticket for each transfer. The procedure for selling tickets for connecting journeys is described together with the route timetables. When registering tickets with a foreign agency, the passenger must keep the CARD voucher for the carrier’s international ticket. This is particularly important if the passenger wishes to return the connecting ticket.
2.13. Maitinimas, viešbučiai ar kitokios kelionės išlaidos nėra įtrauktos į bilieto kainą.
2.14. Už vietos rezervaciją biliete nurodytam vykimui atsako bilietą parduodanti agentūra. Konkreti vieta autobuse nurodoma tik keleiviui registruojant bilietą autobuse pas kelionės palydovę ar pas atsakingą už bilietų registravimą vairuotoją.
2.15. Vežėjas turi teisę taikyti skirtingas kainas perkant bilietus internetu, autobusų stotyse, klientų aptarnavimo biuruose ir autobusuose parduodamiems bilietams.
3.1 The passenger may return the ticket only at the agency where the ticket was purchased. If the passenger is unable to do so, the ticket may be returned by another person with the passenger’s written authorisation. All unused vouchers for the journey and the receipt if the sale is made by cash register must be presented at the time of return.
3.2 The ticket may be returned up to 30 minutes before the scheduled departure of the bus.
3.3. A return ticket with an open date may be returned before the expiry date.
3.4. If you have a return ticket, only the return ticket cannot be returned. A return ticket for the same ticket may only be refunded after the outward journey has been used.
3.5 Refund fees:
3.5.1. 80% of the ticket price shall be refunded for a one-way or return ticket.
3.5.2. the return ticket will be refunded at 80% of the return ticket price* (* the return ticket price is the total ticket price minus the one-way ticket price)
3.6 If the passenger wishes to refund the foreign tickets changed for a connecting journey, he/she must submit a written request, the changed foreign ticket and the carrier’s international travel voucher (i.e. a ticket purchased at one of the carrier’s agencies). Therefore, when changing tickets abroad, he/she must keep the TICKET voucher for the carrier’s international ticket. Refunds will be made in euros in accordance with the rates in force on the date of purchase and the refund policy. If the ticket is not returned by the passenger, it may only be returned by a person authorised by the passenger with a written mandate.
3.7. No refunds shall be made after the departure date indicated on the ticket, except in cases of sickness or accident. In these cases, 80% of the ticket price will be refunded upon request and official justification no later than 7 days after departure.
3.8 No refunds or duplicate tickets will be issued for lost, stolen or damaged tickets, or in the event of a passenger’s disembarkation.
3.9. In the event of cancellation due to the fault of the carrier, the passenger shall be reimbursed the price of the unused ticket.
3.10. The above refund rules do not apply to tickets which have been subject to special discounts or sale/purchase conditions.
3.11. Įvykus nelaimingam atsitikimui kelionės metu už jį yra atsakingas vežėjas. Bilietų pardavėjas tiesiogiai neatsako už nuostolius padarytus dėl vežėjo kaltės.
Discounts are available on the carrier’s international routes. For persons aged 13-25 and 60+ and for persons with any level of disability – 10%. For schoolchildren and students (aged 13 and over) with a valid ID card from any country – 10%. For children aged 0-12 years – 50%.
5.1 Baggage other than hand luggage may only be carried in the luggage compartment of the bus.
5.2 The bus crew shall be responsible for the carriage and collection of luggage. Luggage labels shall be issued by the travel attendant or by the driver responsible for ticket sales, check-in and boarding.
5.3 Upon arrival at the departure point, passengers shall check in their tickets with the travel attendant or the driver in charge. At check-in, passengers shall be briefed on the baggage procedures, issued with baggage tags and charged for additional baggage. One part of the luggage tag is attached to the luggage and the other to the rest of the passenger’s ticket. The luggage label is the only document certifying the carriage of luggage on the bus. Each piece of luggage must have a separate label.
5.4 When loading luggage into the luggage compartment of the bus, the driver shall check the passenger’s luggage label to ensure that the numbers of the two parts of the luggage label are the same and load the luggage into the luggage compartment.
5.5 The driver shall request the second part of the luggage label from the passenger when issuing luggage to passengers disembarking from the bus, and shall only hand over luggage bearing the appropriate label.
5.6 It is forbidden to load or carry baggage without labels.
5.7 Baggage dimensions and charges.
5.7.1 Each passenger may carry one piece of hand luggage (up to 5 kg) free of charge in the coach cabin, which shall be accommodated in the spaces provided for that purpose. Passengers’ hand luggage must be placed in such a way that it does not interfere with passengers and crew.
5.7.2 Each passenger is entitled to carry two bags in the luggage compartment of the bus free of charge. The sum of the height, length and width of each of these bags shall not exceed 180 cm and the weight shall not exceed 25 kg.
5.7.3. If the dimensions of the luggage are greater than those described in paragraph 5.7.2, the luggage shall be divided as follows:
(a) in the case of a suitcase, travelling bag, etc., the passenger shall be deemed to be carrying additional luggage in the luggage compartment of the bus and shall be charged accordingly in accordance with the conditions of carriage of additional luggage;
(b) in the case of a package (containing household appliances or other goods), a charge equal to the full fare of the passenger on the route on which the luggage is carried shall be levied for its carriage.
5.7.4 Additional luggage (third, fourth, etc., excluding hand luggage) belonging to the same passenger and not exceeding the dimensions specified in point 5.7.2 shall be carried in the luggage compartment of the bus at an additional charge and only if there are still seats in the luggage compartment at the end of the boarding process.
5.7.5 For each additional baggage, the passenger must pay the prescribed fee. The baggage fee is payable at the time of check-in on the bus. The passenger shall be issued with a luggage ticket. Baggage tickets sold shall be recorded by the bus crew on the ticket control sheet and shall be settled in accordance with the general procedure.
5.7.6. Carrier’s liability for passenger baggage: (a) hand luggage is the sole responsibility of the passenger; (b) passenger luggage carried in the luggage compartment of the bus is the responsibility of the carrier, but only if the luggage is labelled (checked); (c) in the event of loss or damage to labelled (checked-in) luggage, the passenger must inform the driver immediately and within one week inform in writing the ticketing organisation or the carrier directly; the claim will only be accepted if the passenger retains the ticket and the luggage label;
5.8. Insurance and other conditions.
5.8.1. The carriage on the bus is prohibited of radioactive, flammable, explosive, odorous, flammable, flammable substances, compressed or liquefied gases, pointed, cutting objects, objects which may stain the upholstery of the bus or the clothing of the passengers, animals without containers, objects the import or export of which is prohibited by the legislation of the countries in the territory of which it is being travelled.
5.8.2. items found on the bus shall be stored in the luggage compartment of Kaunas Bus Station for one month. When retrieving lost luggage, the passenger must present his/her personal documents, sign a request in the prescribed form and pay for the storage of the luggage in accordance with the applicable rates. After one month, the luggage will be disposed of in accordance with the established procedure.
5.8.3. Transportation of animals is prohibited.
5.8.4. Small sports, work or other equipment may only be carried (with sufficient space in the luggage compartment of the bus) if properly packed. The carrier shall not be liable for the condition or change of condition of the equipment before, during and after the journey, except as described in point 5.7.6.